Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders ship within 2–5 business days. Custom or made-to-order items may take slightly longer depending on production volume.

Do you offer international shipping?

No. Unfortunately at this time we only ship to the United States, its territories and commonwealths.

Can I track my order?

Absolutely. Once your order ships, you will receive a tracking link via email or text.

Returns & Exchanges

What is your return policy?

You may return unworn, unwashed items within 14 days of delivery that still have their tags on the items. Custom apparel is not eligible for return unless damaged.

Do you offer exchanges?

Yes. If you need a different size or color, simply contact us through the Contact page.

My item arrived damaged. What do I do?

Please email us within 48 hours with photos and we will replace the item at no cost (You may be required to send the damaged item back at your own cost).

Products & Sizing

How do your shirts fit?

Most apparel has a true-to-size athletic fit. If you prefer an oversized look, we recommend sizing up.

What type of material do you use?

Our garments use premium blends for comfort and durability, including ringspun cotton, performance fabrics, and heavyweight streetwear materials.

Are your designs printed or embroidered?

It depends on the item. We offer DTF, screen print, vinyl, embroidery, puff print, and specialty finishes across our collections.

Custom Projects & Services

Do you create custom merchandise?

Yes. Cayemay offers custom apparel, branding, and consulting services for businesses, creators, and events.

How do I request a custom design?

You can reach out on the Contact page with your details. We generally respond within 24–48 hours.

Can you help with branding and marketing?

Yes — we provide full consulting services including brand strategy, logo development, business marketing, and apparel sourcing.